Medical Case Management
One case manager. One case file. Every specialty.
Most medical networks are really a loose affiliation of practices with a shared logo. ION is a single operating network, and the way you know is that every patient has a named case manager coordinating every specialty in one file.
Why case management is the whole point.
A workers' compensation or personal injury case that requires an orthopedic evaluation, imaging, a pain-management consult, six weeks of physical therapy, and a possible surgical opinion is not a medical event. It's a medical project. And projects need managers.
ION's case managers own the project. They confirm authorization before the first visit, schedule across specialties in a logical treatment sequence, handle imaging orders and specialist referrals internally, track progress against the treatment plan, and flag any delay or issue to counsel before it becomes a problem.
For attorneys. The case manager is the named point of contact for status updates on any client. Counsel can request a milestone update, a scheduled-appointments list, or a full records export at any time — without filing a new release-of-information form for each specialist.
For carriers and nurse case managers. ION's internal case managers coordinate directly with WC carrier-assigned nurse case managers, exchanging treatment updates, appointment confirmations, and authorization status on a cadence that matches how the carrier actually manages the claim.
For patients. One person to call. One schedule to follow. One file that contains every visit, every note, every image. Patients in the ION system don't show up at a specialist appointment confused about why they're there or what happened at their last visit — because the case manager makes sure they don't.
- Named case manager for every patient
- Centralized scheduling across the network
- Direct attorney-services line for case updates
- Specialty referral coordination (ortho, spine, pain, imaging, rehab)
- Pre-authorization handling for WC and commercial cases
- Milestone notifications to counsel and carriers
Frequently Asked
Questions we get most often.
What is a medical case manager at ION?
Every ION patient is assigned a named case manager who coordinates scheduling, specialty referrals, imaging, surgical authorization, and communication with counsel, carriers, and nurse case managers — so no piece of the case falls through the cracks.
Can counsel reach the case manager directly?
Yes. ION provides a direct attorney-services line. Counsel can request milestone updates, status reports, or upcoming-appointment confirmations for any client on referral.
Does ION coordinate with external nurse case managers?
Yes. ION case managers work daily with carrier-assigned nurse case managers on WC cases, exchanging treatment updates, appointment schedules, and authorization status.